Terms of service

Welcome to SMIFY STORE. These Terms of Service govern your access to and use of our website and services.

By visiting our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.

1. General Information

SMIFY STORE is an online retail business operating from Jauharabad, Khushab, Punjab, Pakistan.

We offer a selection of trending, seasonal and everyday products through our online store.

We reserve the right to update these Terms of Service when necessary. Updated terms will be published on our website.

2. Eligibility

By using our website, you confirm that:

  • You are legally capable of entering into a purchase agreement.

  • The information you provide is accurate and complete.

  • You will use our website for lawful purposes.

3. Products and Descriptions

We make reasonable efforts to display accurate product descriptions, images, specifications and prices.

However:

  • Actual product colors may vary slightly due to screen settings and lighting.

  • Minor packaging or appearance variations may occur.

  • Product availability may change without prior notice.

Please read product descriptions carefully before placing an order.

4. Pricing and Payments

All product prices are displayed in Pakistani Rupees (PKR), unless otherwise stated.

Available payment methods may include:

  • Cash on Delivery (COD).

  • Advance payment through payment methods offered by our store.

Delivery charges, if applicable, will be displayed or communicated before order confirmation.

We reserve the right to correct genuine pricing or listing errors. If an error affects an order, we will contact you before proceeding with it.

5. Order Placement and Confirmation

After placing an order, you may receive an order confirmation through the contact details you provided.

We may contact you to verify:

  • Your name.

  • Delivery address.

  • Phone number.

  • Product selection.

  • Payment method.

An order may be held or cancelled if the information provided is incomplete, incorrect or cannot reasonably be verified.

Order confirmation does not prevent us from contacting you about availability, pricing errors or delivery issues.

6. Order Cancellation

Customers may request cancellation before dispatch by contacting our support team.

Once an order has been dispatched, cancellation may no longer be possible through the normal cancellation process.

Any cancellation, refund or return will be handled according to our Return and Refund Policy and applicable law.

7. Shipping and Delivery

We aim to deliver orders within 2–4 business days after dispatch.

Delivery estimates are not guaranteed and may vary due to:

  • Courier service delays.

  • Weather conditions.

  • Public holidays.

  • Remote delivery locations.

  • Incorrect or incomplete addresses.

  • Other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information and remaining reachable for courier coordination.

8. Returns and Refunds

Eligible products may be returned within 7 days of delivery, subject to our Return and Refund Policy.

Damaged, defective, incorrect and eligible unused products may qualify for returns, replacements or refunds.

Nothing in these terms removes consumer rights available under applicable law.

9. Customer Responsibilities

You agree not to:

  • Provide false or misleading order information.

  • Use our website for fraudulent activities.

  • Attempt unauthorized access to our website or systems.

  • Interfere with website functionality.

  • Copy or misuse website content for unlawful purposes.

10. Intellectual Property

The content of our website, including our branding, logo, written descriptions, website design and original marketing materials, may be protected by applicable intellectual property laws.

You may not reproduce, distribute or commercially use our original content without prior permission.

Third-party product names, trademarks and images remain the property of their respective owners where applicable.

11. Third-Party Services

Our store may use third-party services, including Shopify, payment providers, courier companies and marketing tools.

These services may have their own terms and conditions. We are not responsible for independent third-party services beyond our reasonable control.

12. Limitation of Liability

To the extent permitted by applicable law, SMIFY STORE will not be responsible for indirect losses arising from circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including applicable consumer rights relating to defective or incorrectly supplied products.

13. Changes to Products and Services

We may modify, discontinue or update products, prices and website features when necessary.

Changes will not remove rights already granted to customers under applicable law.

14. Governing Law

These Terms of Service are governed by the applicable laws of Pakistan, including relevant consumer protection laws applicable in Punjab.

Any dispute will be addressed through appropriate legal procedures and competent forums.

15. Contact Information

SMIFY STORE
Jauharabad, Khushab, Punjab, Pakistan

Email: smifystore41@gmail.com
Phone / WhatsApp: 03001517705

Thank you for shopping with SMIFY STORE.