Refund policy

At SMIFY STORE, customer satisfaction is important to us. We want you to shop with confidence. If you receive a damaged, defective, incorrect or unused product, we are here to help.

1. Return Period

You may request a return or exchange within 7 days of receiving your order.

To qualify for a return, the product must:

  • Be unused and in its original condition.

  • Include its original packaging, accessories and components, where applicable.

  • Be accompanied by your order details or proof of purchase.

Products that are damaged, defective or incorrectly delivered may qualify for a return or replacement even if their condition does not meet the normal unused-product requirement.

2. Eligible Returns

We accept return requests in the following situations:

  • You received a damaged product.

  • The product has a manufacturing defect.

  • You received a different product from the one you ordered.

  • You wish to return an unused product within the 7-day return period.

Products must be assessed before a return, replacement or refund is approved.

3. Non-Returnable Situations

A return may be declined if:

  • The product has been damaged through misuse, negligence or accidental handling after delivery.

  • The product shows signs of unauthorized modification or repair.

  • The return request is submitted after the 7-day return period, except where applicable law provides otherwise.

  • The product is returned without its essential components or accessories.

Certain hygiene-sensitive products may not be accepted for change-of-mind returns once opened or used, unless they are defective, damaged or incorrectly supplied.

4. How to Request a Return

To request a return, contact our customer support team:

Email: smifystore41@gmail.com
Phone / WhatsApp: 03001517705

Please provide:

  • Your full name.

  • Order number.

  • Contact number.

  • Reason for the return.

  • Clear photographs or a video showing the issue, where applicable.

Our team will review your request and provide instructions for the return process.

Please do not send products back before receiving return instructions from our team.

5. Refund Policy

Once your returned product has been received and inspected, we will notify you about the approval or rejection of your refund.

If approved:

  • Refunds for Cash on Delivery orders will generally be processed through an agreed bank transfer or another mutually agreed payment method.

  • Advance payments will generally be refunded through the original payment method where possible, or another mutually agreed method.

  • Approved refunds will normally be processed within 5–10 business days after approval.

Actual receipt of the refund may depend on the relevant bank or payment provider.

6. Return Shipping Costs

  • If you receive a damaged, defective or incorrect product, SMIFY STORE will arrange or cover reasonable return shipping costs.

  • For eligible unused-product returns requested for personal preference, the customer will generally be responsible for return shipping costs.

  • Any applicable shipping charges will be communicated before the return is completed.

7. Exchanges and Replacements

If your product is damaged, defective or incorrect, we may offer a replacement or exchange, subject to product availability.

If the same product is unavailable, we will discuss an appropriate alternative or refund with you.

8. Order Cancellation

If you wish to cancel an order, contact us as soon as possible before it is dispatched.

Orders that have already been dispatched may not be cancellable through the normal cancellation process.

9. Contact Us

For return, refund or exchange assistance:

SMIFY STORE
Jauharabad, Khushab, Punjab, Pakistan
Email: smifystore41@gmail.com
Phone / WhatsApp: 03001517705

We aim to handle every genuine customer concern fairly and professionally.

Nothing in this policy limits any consumer rights available under applicable Pakistani law.