Shipping policy

At SMIFY STORE, we aim to make online shopping simple, convenient and reliable. We deliver orders to customers across Pakistan through courier and delivery partners.

1. Delivery Coverage

We currently accept orders for delivery across Pakistan, subject to courier service availability in the customer's area.

Some remote locations may have limited delivery coverage.

2. Order Processing

After receiving your order, our team may contact you to confirm your order details.

Order processing generally takes 1 business day, depending on order volume and confirmation requirements.

Orders are prepared for dispatch after the necessary verification.

3. Delivery Time

Our estimated delivery time is:

2–4 business days after dispatch.

Please note that delivery times are estimates and may vary depending on:

  • Customer location.

  • Courier availability.

  • Weather conditions.

  • Public holidays.

  • Unexpected operational delays.

Remote areas may require additional delivery time.

4. Shipping Charges

Applicable shipping charges will be displayed during checkout or communicated before order confirmation.

Any additional delivery charges, where applicable, will be communicated to the customer before dispatch.

5. Cash on Delivery (COD)

SMIFY STORE offers Cash on Delivery where courier service availability permits.

Customers can pay the applicable order amount directly to the courier at the time of delivery.

Please ensure that:

  • Your phone number is correct.

  • Your delivery address is complete.

  • You are available to receive your order.

  • Someone is available at the delivery address to receive the parcel and make payment.

6. Order Tracking

Where tracking information is available, customers may receive their tracking number or delivery updates through SMS, WhatsApp or other available communication channels.

You can also contact our customer support team for assistance with your order.

7. Delayed Deliveries

Although we aim to meet our estimated delivery time, unexpected delays may occur.

If your order has not arrived within the expected delivery period, please contact us so we can help check its delivery status with the courier company.

8. Incorrect Delivery Information

Customers are responsible for providing accurate shipping information.

If an order is delayed, returned or undelivered because of an incorrect or incomplete address or unavailable recipient, additional delivery arrangements or charges may apply.

We will communicate any applicable charges before proceeding.

9. Damaged or Incorrect Deliveries

If you receive a damaged, defective or incorrect product, please contact us within 7 days of receiving your order.

We may request photographs or a video to understand and verify the issue.

Eligible cases will be handled according to our Return and Refund Policy.

10. Contact Us

For shipping, tracking or delivery assistance:

SMIFY STORE
Jauharabad, Khushab, Punjab, Pakistan

Email: smifystore41@gmail.com
Phone / WhatsApp: 03001517705

Thank you for choosing SMIFY STORE.